So, theoretically, we're supposed to be at Disneyland right about now. We were all packed and set to get on the road Thursday after The Husband came home from work.
This trip was kind of out of the blue. On Monday, The Husband made a fantastic set of reservations at the Disneyland Grand Hotel with all the bells and whistles so that the girls would get a time to remember. He was worried about getting reservations at this late of a date, but somehow he managed to pull it off. Or so he thought.
As he was coming home, The Husband picked up the mail. And it's a good thing he did, too. In it was a letter from Disneyland, confirming our reservations for SEPTEMBER 17-19. WTF?
Needless to say, the man was on the phone in a flash - nobody but nobody disappoints his girls this way. And what the hell was he doing all morning on Monday to try and make reservations for this weekend only to be told they were for next month? And not even on a weekend to boot?
After much intense conversation with the people at the reservation desk, he was told that they would call back after they checked the taped conversation from Monday. When they called back, they admitted their screwup - he DID say it was for this weekend and not for some time in September - and immediately began to bend over backwards and in various interesting poses in order to make it up to us.
There was no way that they could fit us in this weekend - if we hadn't gotten the letter, we would have gotten there, found there was no room and a blowup of gargantuan proportions would have happened. Seeing The Husband's head spin around like the Exorcist is not among my favorite things to watch happen, you know?
So instead, we will be leaving next Thursday. And we will be getting the royal treatment - comped meals, upgraded tickets, spa stuff for me (I just don't do Disneyland. Eeech.) and a significantly lighter bill than we would have had before.
Despite all the hassle, I'm pretty happy at the way things have turned out. It seems that the Happiest Place on Earth really does go the extra mile when they have wronged you. So kudos, Disney. I might start liking you again because of this. Bravo!
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3 comments:
VERY cool! Good customer service. And man, enjoy the spa treatments -- I envy you!
The initial disappointmnet must suck, but dang...now you're going in style and those girls will LOVE it! Send postcards!
Disney is fantastic! I don't book much leisure travel.. mostly book corporate travel.. but the few times that I've worked with them, they've been wonderful. They're one of the travel vendors out there that still appreciate travel agents and pay good commission, so I love them. Have a wonderful time - you deserve it!
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